Instacart Meal Delivery Review

Sarah Pritzker

In a Nutshell

Instacart is an online grocery delivery service available in thousands of cities across the US and Canada. The service offers its customers the opportunity to get groceries from local stores delivered to their door at a time that is convenient for them either that day or later that week. Customers can download the app too, which makes shopping even easier.

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Pros

  • Personal shopper selects items for you by hand
  • Home and office delivery
  • Deliveries in as little as an hour

Cons

  • Not yet available in every location
  • Only available for select stores

Instacart at a Glance

 Service offered Online Grocery Delivery
 Price per delivery From $5.99 per delivery
 Delivery options Same day, within selected time frame
 Subscription options Yearly payment of only $149 gets you free delivery for orders over $35

What’s Unique About Instacart?

Instacart is a great online delivery service for busy people. Its personal shoppers will shop in local stores for you and deliver the order to your door. The shoppers can be in touch with you while shopping in order to check with you about any products that may not be available and what substitutions you'd like to make. They can get your products from different stores. So, if you want one product from one store and then other products from other stores, you can do so with Instacart, which saves you lots of time every week.

How It Works

To get started on Instacart, you need to go to the website and type in your zip code. It will show you all of the stores you can order from. You select the store you want to order from, and then you just start ordering.

One of the great things about Instacart is that if you have ordered from it previously, you will see your order history. This makes it easy to re-order the items that you buy regularly. There's a search bar, so it is easy to type in what you want and then add it to your cart. Better yet, if there’s a sale, the discount will automatically appear in your bill.

Once you have placed all of the items in your cart, you can review your items and add comments specifying your requirements. For example, you can specify whether you want ripe or underripe fruit. Adding your instructions is straightforward; all you need to do is click on the instructions by each item and then type in the comments before hitting save.

At checkout, you'll be asked to choose a delivery time. You can request your order to be delivered in as little as one hour, but you can also choose to have your groceries delivered later on in the week if you’d prefer to plan ahead. Better yet, you can even ask your personal shopper to leave the bag by the door in case you’re on the phone or in the shower at the time.

There is a 5% service charge that you can opt-out of just before you finish processing your order and submitting your payment. Once your order is placed, you 'll get a confirmation that the order has gone through. If you download the app, your personal shopper will be able to easily communicate with you through the instant messenger. It's also available on the website, but the mobile version is far more convenient. You will also get a message just before the groceries are due to arrive.

Pricing

  Over $35 Under $35
 1-hour Delivery $7.99 $11.99
 Express Membership Free $9.99

How quickly you want to get your groceries will determine how much your delivery will cost. The express membership is an annual charge of $149 but allows you to get free deliveries. However, if you order groceries at least once or twice a week, you’ll make up your membership in no time. Plus, there is a 14-day trial period, so you can try out the service before committing to it.

Help & Support

Instacart customer support offers great service via the online help center. If you do not want to use the online help center, you have 2 other ways of contacting the company--either by email or telephone.

Bottom Line

Instacart is a great choice for anyone who either has limited mobility or simply leads a busy lifestyle and can’t find time to make it to the grocery store. The service is available in most cities throughout the US and Canada and works with local stores.

 

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 Price for Delivery From $5.99
 Delivery areas Throughout the US and Canada
 Great for Busy people and those who can’t get out
 Special offers Available
 Subscription 14-day free trial, $149 annually
 Packaging Packaged by Shopper
 Works with local stores Yes

Product Highlight: Grocery delivery services via personal shopper

Free text

Instacart is a great online grocery delivery service that is offered throughout most cities across the US and Canada. It works with local stores to offer you the best service available. It is worth the extra cost because it will save you the time you would have spent driving to and from the grocery store as well as the cash you would have spent on impulse buys. That’s what makes this service invaluable to so many of its customers

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When you shop with Instacart, you can make sure that you never run out of anything because deliveries are available on the same day. There’s excellent customer service, and if they do make a mistake with your delivery and something wasn’t delivered, they will either get it out to you as soon as possible or refund you instantly.

Pros

  • Customers can interact with the shoppers
  • Order history makes it easier to reorder same items
  • Offers online coupons and sales

Cons

  • Fee for delivery
  • Have to rely on the shopper to pick out your items

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